What Is A TripAdvisor Certificate of Excellence? The Certificate of Excellence is a TripAdvisor award that celebrates hospitality businesses that consistently receive positive reviews and maintain a very high standard. Only the top 10% of businesses on TripAdvisor are lucky enough to receive this honorable prize, and it is only...
5 Reasons Your Business Needs Digital Marketing in 2021
It’s 2021. Over the last century, few things have changed more than the marketing world. Print marketing has had one foot in the grave for decades, but when it comes to “digital” marketing, things couldn’t be more evolutionary. We went from basic TV ads on only 3 channels in the...
The Dos and Don’ts of Customer Service
Customer Service is something that EVERYONE can relate to. When people see it done well, they appreciate it. Unfortunately though, when it’s done badly, people never seem to forget it. That’s why it’s important for businesses to know, and master, the dos and don’ts of customer service. DO: Anticipate Their...
6 Ways To Take Control Of Your Online Reputation
Managing your online reputation is critical for maintaining a positive brand identity and attracting new leads to your business.
Blue Zone’s Survey Program
How to best respond to positive online customer reviews. So many people focus only on negative reviews. Reward your happy loyal customers
How To Respond to Positive Reviews
How to best respond to positive online customer reviews. So many people focus only on negative reviews. Reward your happy loyal customers
Managing Your Online Reputation
Reputation management is so important to a small business. Understand your customer's experience and how their comments affect your business.
How to Respond to Negative Reviews
Believe it or not, the same premise applies to negative review response as it does to positive reviews. It is imperative. The way in which you respond to a negative review will impact the reviewer and any future reader of that review. If a consumer sees a business handle a...